Frequently asked questions
Costs, timing, contracts, uniforms, badges and replacements. If something is missing, write to us: we’ll add the answer here too.
In brief
OPEN S.r.l. (trading as Stay Open), an events agency based in Rome and listed on MePA, provides through fierahostess.it hostesses, stewards, promoters and interpreters to exhibiting companies at all the main Italian exhibition venues: Milano Rho and City, Fiera Roma, BolognaFiere, Veronafiere, Rimini, Vicenza, Padua, Bari, Turin, Florence and Naples. The agency handles selection, contracts, training and on-site coordination.
The cost depends on the profile, the number of days, the daily hours, the languages required and the city of the event. A standard 8-hour day for a bilingual welcome hostess sits in the mid-range of the Italian trade-fair market; business interpreters and team leaders cost more. OPEN S.r.l. issues a written, fixed quote within 24 working hours, inclusive of contracts, paperwork and insurance cover.
Nationwide, with a presence at the main hubs: Fiera Milano Rho and Allianz MiCo, Fiera Roma, BolognaFiere, Veronafiere, the Rimini and Vicenza venues, Fiera di Padova, Fiera del Levante in Bari, Lingotto Fiere in Turin, Fortezza da Basso in Florence and Mostra d’Oltremare in Naples. Staff are selected in the city of the event to avoid travel costs.
The recommended window is three to six weeks before opening; for the largest events it’s worth moving two months ahead, because the best profiles are optioned early. Requests with 48–72 hours’ notice are still assessed, subject to availability in the city concerned.
No. The staff are contracted by OPEN S.r.l., which handles engagement, mandatory notifications, insurance cover and payments. The exhibiting company receives a single invoice and does not become the direct employer of the individual workers.
As a rule of thumb: one welcome figure per 40–60 m² of stand open to the public, plus one promoter for each product area and a team leader from four people up. Trade days need fewer staff but more qualified profiles; public days need more coverage.
In detail
Yes. Many exhibitors reinforce the team only on the busiest days or the trade days. A single day is possible; below four hours a half-day minimum applies.
A framework contract is set up with agreed rates and a calendar planned at the start of the season. Each event is then confirmed with a specific order and invoiced separately, keeping the same contact and the same service spec.
The basic dress code — dark suit, tailleur, total black or smart casual as agreed — is included. Branded uniforms or specific styling are supplied by the company or produced by us with a dedicated quote.
The replacement is guaranteed and on us. During selection we always identify reserve profiles in the same city, reachable for the duration of the event.
Unless you explicitly ask for junior profiles at a reduced rate, we propose people with documented fair experience: for each we list the events and sectors already covered.
We assist with the procedure: staff badges are requested by the exhibitor on the venue’s portal. We provide the full named list with all required details in good time and check that accreditations are finalised before opening.
Yes. You get a shortlist with the photo, experience and languages of each candidate; on request we arrange an introductory video call with the key profiles, in particular team leaders and interpreters.
A deposit is paid on confirmation, the balance at the end of the event with an electronic invoice from OPEN S.r.l. For public bodies we also operate through MePA, with the payment terms set by law.
The scope of this service is staff. Build, catering, location scouting, press office and content production are available through the parent brand Stay Open, which can follow the entire fair project.
Collected contacts remain the exclusive property of the exhibiting company: they are handed over at the end of the event and then deleted from our systems. Candidate and company-contact data are processed under the GDPR, solely for selection and service management.
Glossary
Useful even just to read other people’s quotes with more awareness.
Keep exploring
Write to info@stayopen.it or fill in the form: we reply within 24 working hours, even just for advice.